At Umen Hotels, we are committed to providing the best customer service and ensuring that your experience with us is as smooth and hassle-free as possible. To ensure you have complete clarity, we’ve outlined our Refund and Returns Policy below. Please read it carefully to understand your rights and obligations.

Cancellation and Refund Policy

We understand that sometimes plans change, and you may need to cancel or modify your booking. Here’s how our Refund and Returns Policy works:

1. Cancellation Before Check-in:
   • If you cancel your booking at least 48 hours before the check-in date, you will receive a full refund of the amount paid (excluding any booking fees).
   • Cancellations made within 48 hours of check-in will incur a 50% cancellation fee.
2. No-Show Policy:
   • If you do not show up on the check-in date without any prior cancellation or notice, a 100% charge will be applied to your booking, and no refund will be provided.
3. Refund Process:
   • Once your cancellation request is approved, the refund will be processed back to the original payment method within 7 to 10 business days.
   • Please note that refunds may vary depending on the bank or payment provider.

Modifying Your Reservation

If you wish to modify your reservation, such as changing your check-in or check-out dates, we will do our best to accommodate your request. Any changes made within 48 hours of check-in may be subject to availability and additional charges.

• Change Fee: A nominal fee may apply if changes are made after the booking has been confirmed.
• Booking Date Adjustments: Any changes requested for booking dates will be subject to price adjustments based on availability and seasonality.

Booking Errors and Overpayments

In case of any booking errors or overpayments, Umen Hotels will resolve the issue promptly. If the error is on our end, you will be fully refunded or credited with the overpaid amount.

Non-Refundable Bookings

Certain special offers or discounted rates may have non-refundable conditions. This will be clearly indicated at the time of booking. In such cases, cancellations will not be eligible for refunds, and the amount paid will not be returned.

Force Majeure Situations

In the event of circumstances beyond our control (such as natural disasters, pandemics, or government restrictions), we reserve the right to modify, cancel, or refund bookings. In these cases, refunds will be provided based on the unique situation and applicable laws.

Contacting Umen Hotels for Refunds and Cancellations

If you wish to cancel your booking or inquire about a refund, please reach out to us via the following methods:

• Phone: +91-XXXX-XXXXXX
• Email: refunds@umenhotels.com
• Online Contact Form: Available on our website for quick requests.

Our team will assist you promptly to ensure the process is as smooth as possible.

Customer Satisfaction Guarantee

We take customer satisfaction very seriously. If for any reason, you are not satisfied with your stay, please let us know immediately, and we will do our best to resolve the issue. Umen Hotels strives to provide top-quality service, and your feedback is essential in helping us improve.

Important Notes

• All refund requests must be made within 7 days of the cancellation or issue date.
• Umen Hotels reserves the right to modify or update the Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will be applicable to all new bookings.